Store Information

About GOAT and the store operator

GOAT™ offers the TARANGA and SPACEX earbud collection through this website. The legal operator, business address and customer/grievance contacts are listed in the business details below.

Fields marked “Awaiting confirmation” have not been supplied. Do not treat an unconfirmed location as a service-return address. Business, tax and contact details must be verified before paid orders are accepted.

GOAT brand and trademark

GOAT™ is the brand used by ROI TECHNOLOGIES. An application for registration of the GOAT trademark has been filed; registration is pending. The ™ symbol identifies the trademark claim and does not represent completed registration.

The GOAT name, logos and original website content may not be used to misrepresent affiliation, authorisation or product origin. Any permitted use must respect applicable law and the rights of its owner. Other names and marks remain the property of their respective owners.

Current website status

This website is currently a local preview. Customer accounts, orders and support records are saved, but paid checkout, commercial dispatch and live refund processing are not enabled. Stock quantities may be initial values. No money is collected by this local checkout.

Warranty/GUPI integrations, email/SMS delivery and public hosting require their real connections and operational review. A prepared screen or dashboard does not mean a live external transaction has completed.

Product information and availability

Read the product listing, included items and supported features before ordering. Photographs illustrate the model and finish; screens and lighting can affect perceived colour. Published specifications and express sale descriptions remain relevant to what is supplied.

Availability and displayed prices may change before an order is accepted. Where a material listing error is discovered, GOAT should explain it and obtain agreement to a correction or offer cancellation/refund as appropriate; an error is not permission to supply a materially different product without consent.

Pricing, taxes and charges

Prices are displayed in Indian rupees. Commercial checkout must clearly show the final payable amount, applicable taxes and delivery or other mandatory charges before confirmation. Optional charges require a clear choice. The actual product/checkout price—not a policy example—is the price reference.

The preview does not generate a tax invoice or collect payments. Required seller/GST information and invoicing must be configured before commercial sales. GOAT will not ask customers to pay an undisclosed fee to unlock a refund.

Order confirmation and payments

In the local preview, the order reference confirms that a record was saved. It is not evidence of payment or dispatch. A live launch must clearly distinguish order acknowledgment, payment status, acceptance and shipment.

Once introduced, authorised payment methods and provider details will be displayed during checkout. Use only official payment instructions. Never share a card PIN, UPI PIN, bank password or login OTP with a support representative.

Delivery and failed fulfilment

Serviceable PIN codes, delivery charges and estimated timelines must be disclosed before paid order placement. Estimates are not guaranteed unless expressly stated. GOAT should communicate material delays and provide appropriate cancellation/refund options under applicable law.

Please provide accurate contact/address details and report missing or incorrect deliveries promptly. Carrier tracking supports investigation but does not automatically defeat a genuine delivery complaint. No physical dispatch occurs from the current checkout.

Warranty, returns and service

Read the separate Warranty & Service and Returns & Refunds pages for the applicable processes. GOAT currently offers a one-year manufacturing-defect carry-in warranty from the original purchase date and asks customers to report delivery problems within seven days wherever possible.

Ordinary warranty transport is customer-paid after disclosed arrangements; verified GOAT delivery errors are handled under the returns process. Neither a reporting window nor a hygiene restriction removes a remedy required by law.

Accounts and responsible use

Keep your sign-in details private and use accurate information. GOAT may restrict access where necessary to investigate misuse or protect the service, but this does not extinguish existing purchase remedies. Report suspected account compromise promptly.

Do not attempt unauthorised access, interfere with the site, submit malicious files or impersonate another customer. Product verification is intended to check your product code, not to collect other customers’ information.

Personal information

The GOAT Privacy Policy explains necessary account/order data, service-provider sharing, browser storage, security limits and privacy requests. Registering an account is not promotional consent. Access to necessary service information is limited by the application’s authentication controls; additional hosting and operational safeguards must be completed for launch.

Contact and grievance handling

Use the support form to obtain a request reference and describe the outcome sought. Include only necessary order/service details. Contact the customer-care or grievance team listed below. The current local form saves a record; it is not a live email delivery service.

GOAT’s consumer grievance standard is acknowledgment within 48 hours and redress within one month. Escalating internally does not prevent a lawful complaint to an appropriate consumer forum or other authority.

Changes, responsibility and statutory protection

GOAT may update website information and policies prospectively. The relevant purchase terms and non-excludable rights are not retrospectively reduced by an edit. Keep order confirmations and relevant terms for reference.

Nothing here excludes liability for fraud, a non-excludable statutory obligation or a remedy that law requires. GOAT does not guarantee uninterrupted website access or absolute security, but remains responsible for duties that cannot lawfully be disclaimed.

Customer confidentiality and lawful disclosure

GOAT does not sell, rent or voluntarily give private customer records to unrelated third parties. The public GUPI check has a specific, limited display: for an already-registered code, the registered customer’s masked name and purchase date may be shown. It does not display a full name, phone number, email, address, invoice or private dashboard record. Necessary account/service processing and a customer’s verified access request are handled under the GOAT Privacy Policy. Government or legal disclosure requires a verified court order or another binding legal obligation, and is limited to the authorised recipient and the customer information lawfully required.

Governing law and jurisdiction

These terms are governed by Indian law. Subject to mandatory law, courts of competent jurisdiction in Bengaluru, Karnataka have exclusive jurisdiction over contractual disputes. This does not restrict your right to approach a competent consumer commission, data-protection authority or other statutory forum, including a forum available where you reside or work, where the law permits. No provision waives a non-excludable consumer right.